Synopsis
This text is perfect for a course called Service Management, Service Operations Management, or the Operations Management course where the professor wants to heavily focus on service examples (vs manufacturing). It is the best selling text in this market and includes fantastic and current examples from the field of technology.
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Service Management : Operations, Strategy, and Information Technology
Published by
McGraw-Hill School Education Group, 2008
ISBN 10: 007337783X
ISBN 13: 9780073377834
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 10705999-6
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SERVICE MANAGEMENT: Operations, Strategy, Information Technology
Published by
McGraw-Hill Irwin, Boston, 2007
ISBN 10: 007337783X
ISBN 13: 9780073377834
Used
Hardcover
Seller: Russ States, Oil City, PA, U.S.A.
Seller rating 5 out of 5 stars
Hard Cover. Condition: Very Good. No Jacket. (2008), 537pp, illus. w/ charts & graphs, 6th ed., student CD is present, corners lightly bumped, slight rubbing to cover, a few pg sw/ turned corners, contents clean. Seller Inventory # 10-1168