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Synopsis
Focusing on the "people side" of every successful consulting venture, Client-Centered Consulting synthesizes the classic thinking on the process from such industry giants as Gerard Egan, Gordon and Ronald Lippitt, and Peter Block, as it shows step-by-step how to help any client with sensitivity and political savvy.
Taking you through every stage of the consulting process - from contracting and collecting data to implementing the solution and evaluating the results - the book provides you with checklists, exercises, group activities, and feedback instruments guaranteed to make your relationships with clients smoother, less stressful, more cooperative, and far more productive.
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From the Back Cover
Master every consultant's most important skill: solving client's problems so that they stay solved! What initial steps should you take when you meet a client for the first time?; What should be included in the contract?; What are the best methods of giving feedback to a client? What intervention style is best with which clients and in which situations?; How do you make sense of the data you're given and move to head off problems early?; What should you do when a client fails to implement the solution?. You'll find out all this and more in Client-Centered Consulting--a unique guide that focuses on the "people side" of every successful consulting venture. Learn the secrets of such industry giants as Gerard Egan, Gordon and Ronald Lippitt, and Peter Block as you are taught how to master every step of the consulting process--from drawing up a contract. . .to building a relationship. . .to implementing a solution and evaluating the results. Filled with checklists, exercises, group activities, and special feedback instruments, this is the one book you need to ensure that all your relationships with clients are smooth, cooperative, and productive.
"About this title" may belong to another edition of this title.
- PublisherMcGraw-Hill
- Publication date1996
- ISBN 10 007707565X
- ISBN 13 9780077075651
- BindingHardcover
- LanguageEnglish
- Edition number1
- Number of pages160
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