Quality on Trial - Softcover

Howe R.J.

Softcover

ISBN 10: 007707808X ISBN 13: 9780077078089

Publisher: Mcgrawhill, 1993

Synopsis

In the rush toward quality improvement, many companies have assumed that TQM program automatically pay off--and that related expenses are always recouped. This pioneering book challenges those fatal notions. It exposes the root cause of failure in many quality initiatives, and shows how to implement a quality review process directly linked to financial and operational performance. A must for businesses that, despite limited resources, are eager to join the quality bandwagon--and for all managers who must bridge the gap between long-range quality efforts and short-term fiscal results.

About this title

About the Author

Maynard Howe, Ph.D. (San Diego, CA) is a partner and the Worldwide Knowledge Management Practice Leader for USWeb.

From Library Journal

Amid all the hyperinterest in Total Quality Management, the authors, officers of the Quality Institute International, remind us that not every company succeeds with this approach. Their "reason" cited is a lack of complete focus on meeting customer needs. Their "solution" to this problem is the "quality review," a practical, organized process of "designing a system backwards" based on what customers want. Even with this clear design of a business to meet customer needs, some companies still fail with the quality commitment for a lot more reasons than presented here. A commitment to quality by management is probably the most significant, traumatic change ever experienced, and this is the key to the success or failure with quality. See Tom Peters's Liberation Management ( LJ 11/1/92) or Daryl Conner's Managing at the Speed of Change ( LJ 12/92) for more thorough coverage of this subject.
- Dale Farris, Groves, Tex.
Copyright 1993 Reed Business Information, Inc.

Edition details

• Publisher: Mcgrawhill
• Publication date: 1993
• Language: English
• ISBN 10: 007707808X
• ISBN 13: 9780077078089
• Binding: Paperback