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Synopsis
Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBM’s initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
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About the Author
James A. Fitzsimmons is Seay Professor of Business Emeritus, McCombs School of Business, The University of Texas at Austin.
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Service Management: Operations, Strategy, Information Technology w/Student CD
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McGraw-Hill/Irwin (edition 6), 2007
ISBN 10: 0077228499
ISBN 13: 9780077228491
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Seller: BooksRun, Philadelphia, PA, U.S.A.
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Hardcover. Condition: Very Good. 6. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0077228499-11-1
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Service Management: Operations, Strategy, Information Technology w/Student CD
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Condition: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail. Seller Inventory # OTV.0077228499.G
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Service Management: Operations, Strategy, Information Technology w/Student CD
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hardcover. Condition: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_464638681
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Service Management: Operations, Strategy, Information Technology w/Student CD
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0077228499I3N00
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Service Management: Operations, Strategy, Information Technology
Seller: Revaluation Books, Exeter, United Kingdom
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Hardcover. Condition: Brand New. 6th hardback/cd-rom edition. 537 pages. 11.25x8.75x1.25 inches. In Stock. Seller Inventory # 0077228499
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