This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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Book Description The Stationery Office, 2007. Paperback. Book Condition: New. book. Bookseller Inventory # 113310617
Book Description The Stationery Office. PAPERBACK. Book Condition: New. 0113310617 New Condition. Bookseller Inventory # NEW6.0039618
Book Description The Stationery Office, 2007. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_0113310617
Book Description The Stationery Office, 2007. Paperback. Book Condition: New. Bookseller Inventory # P110113310617