Synopsis
This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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The official introduction to the ITIL service lifecycle
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The Introduction to the ITIL Service Lifecycle Book
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Itil Service Lifecycle
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Official Introduction to the ITIL Service Lifecycle Book
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Stationery Office Books, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
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Official Introduction to the ITIL Service Lifecycle Book
Published by
Stationery Office Books, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
Used
Softcover
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Seller Inventory # wbs2600116673
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