Key Element Guide Service Strategy: The Official Pocketbook

 
9780113310708: Key Element Guide Service Strategy: The Official Pocketbook

"The Service Strategy Key Element Guide" is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the "Key Element Guide" is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle.It discusses key terms and fundamental concepts used in ITIL. It provides guidance on other ITIL publications and links to external practice, frameworks and standards. It is produced in conjunction with itSMF and endorsed by IPESC. This Key Element Guide is only available as a pack of ten. Individual copies are not available for TSO.

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About the Author:

Majid Iqbal and Michael Nieves

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Great Britain. Office of Government Commerce
Published by Stationery Office Books (2007)
ISBN 10: 0113310706 ISBN 13: 9780113310708
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Great Britain. Office of Government Commerce
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Great Britain. Office of Government Commerce
Published by Stationery Office Books (2007)
ISBN 10: 0113310706 ISBN 13: 9780113310708
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