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Key Element Guide Service Strategy: The Official Pocketbook - Softcover

 
9780113310708: Key Element Guide Service Strategy: The Official Pocketbook

Synopsis

The Service Strategy Key Element Guide is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to common practice, and what compliance means. The main focus of the Key Element Guide is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle.

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About the Author

Majid Iqbal and Michael Nieves

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  • PublisherStationery Office Books
  • Publication date2007
  • ISBN 10 0113310706
  • ISBN 13 9780113310708
  • BindingPaperback
  • LanguageEnglish

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9780113311194: Key Element Guide Service Strategy

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ISBN 10:  0113311192 ISBN 13:  9780113311194
Publisher: The Stationery Office, 2008
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Great Britain. Office of Government Commerce
Published by Stationery Office Books, 2007
ISBN 10: 0113310706 ISBN 13: 9780113310708
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