Synopsis
ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question How can I structure my organization to most effectively support ITIL Service Management? This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.
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Building an ITIL based Service Management Department
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Building an ITIL-Based Service Management Department
Published by
The Stationery Office/Tso, 2009
ISBN 10: 011331096X
ISBN 13: 9780113310968
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G011331096XI4N00
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Building an ITIL based Service Management Department: Office of Government Commerce (Business)
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Building an ITIL based Service Management Department: Office of Government Commerce (Business)
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Condition: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Seller Inventory # wbs1667883653
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