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Key Element Guide Service Strategy - Softcover

 
9780113311194: Key Element Guide Service Strategy

Synopsis

The Service Strategy Key Element Guide is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to common practice, and what compliance means. The main focus of the Key Element Guide is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle.

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9780113310708: Key Element Guide Service Strategy: The Official Pocketbook

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ISBN 10:  0113310706 ISBN 13:  9780113310708
Publisher: Stationery Office Books, 2007
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Published by The Stationery Office, 2008
ISBN 10: 0113311192 ISBN 13: 9780113311194
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