Introduction to the ITIL Service Lifecycle

4 avg rating
( 1 ratings by GoodReads )
 
9780113311316: Introduction to the ITIL Service Lifecycle

This introduction is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. After showing high-level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision-making, then the principles behind design and deployment, and operation and optimisation. Key Features are The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance. Gives an overview of the guidance specific to each stage of the lifecycle. Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application. 2nd Edition Amends: Title - The word official has been removed. Cover - Logos on the front cover have been changed. Content - remains the same as the 1st edition ISBN 9780113310616

"synopsis" may belong to another edition of this title.

Buy Used View Book
List Price: US$ 80.00
US$ 1.00

Convert Currency

Shipping: US$ 3.73
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Office of Government Commerce
Published by The Stationery Office (2010)
ISBN 10: 0113311311 ISBN 13: 9780113311316
Used Quantity Available: 5
Seller
Better World Books Ltd
(Dunfermline, United Kingdom)
Rating
[?]

Book Description The Stationery Office, 2010. Book Condition: Very Good. 2nd edition. N/A. Ships from the UK. Former Library book. Great condition for a used book! Minimal wear. Bookseller Inventory # GRP88228342

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 1.00
Convert Currency

Add to Basket

Shipping: US$ 3.73
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

Office of Government Commerce
Published by The Stationery Office (2010)
ISBN 10: 0113311311 ISBN 13: 9780113311316
Used Paperback Quantity Available: 2
Seller
Books Express
(Portsmouth, NH, U.S.A.)
Rating
[?]

Book Description The Stationery Office, 2010. Paperback. Book Condition: Used: Good. We ship International with Tracking Number! May not contain Access Codes or Supplements. Buy with confidence, excellent customer service! j. Bookseller Inventory # 0113311311D

More Information About This Seller | Ask Bookseller a Question

Buy Used
US$ 115.10
Convert Currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, Rates & Speeds