Continual Service Improvement - German (German Edition) - Softcover

Office Of Government Commerce

Softcover

ISBN 10: 0113311427 ISBN 13: 9780113311422

Publisher: The Stationery Office, 2008

Synopsis

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Edition details

• Publisher: The Stationery Office
• Publication date: 2008
• ISBN 10: 0113311427
• ISBN 13: 9780113311422
• Binding: Paperback
• Language: German
• Number of pages: 221