ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL

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9780113311712: ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL

A quick reference revision guide which has been designed to help students sitting the ITIL V3 Foundation Exam. The title also acts as a key reference aid for managers, practitioners, vendors, and consultants in the workplace and while travelling. The 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities, and metrics. Key features: Provides a concise summary of ITIL V3. Follows the ITIL V3 Foundation syllabus. Contains a glossary of syllabus definitions.

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