Operational Support and Analysis ITIL V3 Intermediate Capability Handbook

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9780113312085: Operational Support and Analysis ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes. Key Features - Authored and quality assured by itSMF UK, Endorsed by the APM Group and Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus

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Office of Government Commerce
Published by The Stationery Office (2009)
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Office of Government Commerce
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Office of Government Commerce
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