Items related to ITIL Service Operation (ITIL v3 Service Lifecycle)
Synopsis
The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
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About the Author
Summary of Updates from the Author Process flows have been updated or added for all processes including request fulfilment, access management and event management. Key principles including guidance around service requests and request models, and proactive problem management have been clarified. The publication has been updated to explain how basic events flow into filters and rule engines to produce meaningful event information. The relationship between application management activities versus application development activities is also clarified. Other clarifications include an expanded section on problem analysis techniques, procedure flow for incident matching and further guidance for escalating incidents to problem management. In addition, the guidance for managing physical facilities has been expanded.
"About this title" may belong to another edition of this title.
- PublisherTSO, The Stationery Office
- Publication date2011
- ISBN 10 0113313071
- ISBN 13 9780113313075
- BindingPaperback
- LanguageEnglish
- Edition number2
- Number of pages384
- Rating
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ITIL Service Operation : 2011
Published by
Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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ITIL Service Operation : 2011
Published by
Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Softcover
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ITIL Service Operation: 2011 (Best Management Practice)
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Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or limited writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_407966871
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ITIL Service Operation: 2011 (Best Management Practice)
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Paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_429710473
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ITIL Service Operation
Published by
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Paperback
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ITIL Service Operation
Published by
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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ITIL Service Operation
Published by
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Used
Paperback
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ITIL Service Operation
Published by
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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ITIL V3 Service Operation (Managing Professional)
Published by
TSO, The Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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Service operation (Best management practice)
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