Introduction to the ITIL Service Lifecycle

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9780113313099: Introduction to the ITIL Service Lifecycle

This publication introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
Introduces the basic concepts of the ITIL service lifecycle, and its benefits.
Provides a summary of each of the five stages of the lifecycle.
Includes references to the five core publications, providing an essential companion to them.
Includes information on ITIL and cloud computing.

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Anthony T. Orr, Great Britain: Cabinet Office
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ISBN 10: 0113313098 ISBN 13: 9780113313099
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Book Description TSO. Paperback. Book Condition: new. BRAND NEW, Introduction to the ITIL Service Lifecycle (3rd ed., 2011), Anthony T. Orr, Great Britain: Cabinet Office, This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation. Bookseller Inventory # B9780113313099

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Book Description TSO, United Kingdom, 2011. Paperback. Book Condition: New. 3rd ed., 2011. 218 x 214 mm. Language: English . Brand New Book. Bookseller Inventory # TS19780113313099

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Book Description TSO, United Kingdom, 2011. Paperback. Book Condition: New. 3rd ed., 2011. 218 x 214 mm. Language: English . Brand New Book. Bookseller Inventory # TS19780113313099

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