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The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
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- PublisherGARDNERS VI BOOKS AMS006
- ISBN 10 0113313888
- ISBN 13 9780113313884
- BindingPaperback
- Edition number2
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ITIL Service Design - German Translation: Office of Government Commerce
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GARDNERS VI BOOKS AMS006
ISBN 10: 0113313888
ISBN 13: 9780113313884
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