Synopsis
This quick reference guide will help you study for the Planning, Protection and Optimization (PPO) module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
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Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook
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Planning, protection and optimization: ITIL 2011 intermediate capability handbook (single copy): Itil Intermediate Capability Handbook Updated to the 2011 Syllabus (Itil V3 Intermediate Capability)
Published by
TSO, The Stationery Office, 2014
ISBN 10: 011331454X
ISBN 13: 9780113314546
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