Moderating Usability Tests: Principles and Practices for Interacting (Interactive Technologies) - Softcover

Dumas, Joseph S.; Loring, Beth A.

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9780123739339: Moderating Usability Tests: Principles and Practices for Interacting (Interactive Technologies)
Softcover
ISBN 10: 0123739330 ISBN 13: 9780123739339
Publisher: Morgan Kaufmann, 2008

Synopsis

Moderating Usability Tests provides insight and guidance for usability testing. To a large extent, successful usability testing depends on the skills of the person facilitating the test. However, most usability specialists still learn how to conduct tests through an apprentice system with little formal training.

This book is the resource for new and experienced moderators to learn about the rules and practices for interacting. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices – both practical and ethical – for moderating successful usability tests. The videos are available from the publisher's companion web site.

  • Presents the ten “golden rules” that maximize every session’s value
  • Offers targeted advice on how to maintain objectivity
  • Discusses the ethical considerations that apply in all usability testing
  • Explains how to reduce the stress that participants often feel
  • Considers the special requirements of remote usability testing
  • Demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher’s companion web site

"synopsis" may belong to another edition of this title.

About the Author

Joe Dumas is a recognized expert in usability evaluation. He has 25 years experience as a usability professional. He as moderated or observed others moderate thousands of usability testing sessions and taught numerous students and usability professionals how to moderate. He is the author of A practical guide to usability testing (with Ginny Redish), Designing user interfaces for software, and numerous articles, both for researchers and practitioners. He is currently a Usability Consultant for Oracle Corporation. He was a Senior Human Factors Specialist at Bentley College’s Design and Usability Center and taught graduate courses in the college’s Human Factors in Information Design Master’s Degree program. He has a Ph.D. in Cognitive Psychology.

"About this title" may belong to another edition of this title.

Publisher
Morgan Kaufmann
Publication date
2008
Language
English
ISBN 10 
0123739330
ISBN 13 
9780123739339
Binding
Paperback
Edition number
1
Number of pages
208
Rating
  • 3.66 out of 5 stars
    38 ratings by Goodreads