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Synopsis
Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement.
An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities...
About the Author
Jeremy Atkinson has wide-ranging experience and expertise in the leadership, management and development of academic library services. He had overall responsibility for the strategic and operational management of library and information services at the University of Glamorgan from 1991 to 2012. He previously held library posts at the University of Northumbria, Cardiff University and Manchester Metropolitan University. He has had a long standing and active involvement in...
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- PublisherChandos Publishing
- Publication date2016
- ISBN 10 0128021055
- ISBN 13 9780128021057
- BindingPaperback
- LanguageEnglish
- Edition number1
- Number of pages336
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Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision
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Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision
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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision
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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision
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ISBN 10: 0128021055
ISBN 13: 9780128021057
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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision
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Quality and the Academic Library
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Elsevier Science & Technology, Chandos Publishing, 2016
ISBN 10: 0128021055
ISBN 13: 9780128021057
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Englisch. Seller Inventory # 9780128021057
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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision
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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision
Published by
Chandos Publishing 2016-02-15, 2016
ISBN 10: 0128021055
ISBN 13: 9780128021057
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Paperback
Seller: Chiron Media, Wallingford, United Kingdom
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Paperback. Condition: New. Seller Inventory # 6666-IUK-9780128021057
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Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision
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