Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition) - Hardcover
Synopsis
This easy-to-use book gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps readers understand both the “big picture” behind Total Quality Management as well as its individual elements, and readily applies theories and principles to the real world today. Organized into two part: quality management's philosophy and concepts; and tools and techniques. Examines global integration and Asian economic trends; the future of quality management; revolutionary thinking in strategic planning; beliefs vs. behavior and why they are often different; global partnering and education/business partnerships; value perception and customer loyalty; problem-solving in a total-quality setting, and much more. For anyone interested in learning more about quality management.
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From the Back Cover
This easy-to-use book gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps readers understand both the “big picture” behind Total Quality Management as well as its individual elements, and readily applies theories and principles to the real world today. Organized into two part: quality management's philosophy and concepts; and tools and techniques. Examines global integration and Asian economic trends; the future of quality management; revolutionary thinking in strategic planning; beliefs vs. behavior and why they are often different; global partnering and education/business partnerships; value perception and customer loyalty; problem-solving in a total-quality setting, and much more. For anyone interested in learning more about quality management.
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Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition)
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Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition)
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Hardcover. Condition: Bon. Edition 2000. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Edition 2000. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # G-118-498