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Synopsis
This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work?from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests?reservation, arrival, billing, departure, auditing and accounting?the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.
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From the Back Cover
This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.
"About this title" may belong to another edition of this title.
- PublisherPearson College Div
- Publication date1999
- ISBN 10 0130829161
- ISBN 13 9780130829160
- BindingHardcover
- LanguageEnglish
- Number of pages538
- Rating
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Check-In Check-Out
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 2.75. Seller Inventory # G0130829161I4N00
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.75. Seller Inventory # G0130829161I3N00
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Check-In Check-Out
Seller: Hamelyn, Madrid, Spain
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Condition: Bueno. : Este libro es una guía completa para la gestión de la recepción de hoteles, abordando todos los aspectos clave, desde las reservas hasta la facturación y la atención al cliente. Con un enfoque práctico, se explican las técnicas de venta y marketing, la gestión de tarifas y los aspectos legales relevantes para la industria hotelera. Ideal para estudiantes y profesionales del sector. EAN: 9780130829160 Tipo: Libros Categoría: Negocios y Economía|Educación Título: Check-In Check-Out Autor: Gary K. Vallen| Jerome J. Vallen Editorial: Pearson Idioma: en Páginas: 538 Formato: tapa dura. Seller Inventory # Happ-2024-01-19-86744276
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Check-in Check-out (Sixth Edition)
Seller: unifachbuch e.K., Köln, NRW, Germany
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Gebunden. Condition: Neu. Unbenutzte Restauflage Unbenutzt. Schnelle Lieferung, Kartonverpackung. Abzugsfähige Rechnung. Bei Mehrfachbestellung werden die Versandkosten anteilig erstattet. -The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it workfrom the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. In a sequence that follows the flow of most guestsreservation, arrival, billing, departure, auditing and accountingthe book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry. 538 pp. Englisch. Seller Inventory # INF1000000637
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Check In, Check Out
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Prentice Hall; 6 edition, 1999
ISBN 10: 0130829161
ISBN 13: 9780130829160
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Check-In Check-Out (6th Edition)
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