Check-In Check-Out (6th Edition)

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9780130829160: Check-In Check-Out (6th Edition)

This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.

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About the Author:

Dr. Gary K. Vallen is a full professor in the School of Hotel and Restaurant Management at Northern Arizona University. He joined that program in 1988 as one of its founding faculty, bringing 16 years of industry experience to the classroom. Part of that resume included vice president and assistant general manager of a casino, hotel sales manager, financial and operational analyst, and associate manager for private clubs.

Dr. Vallen received his undergraduate degree in hotel administration at the University of Nevada, Las Vegas. Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada, Reno. His Ed.D. degree with an emphasis in hospitality education (Northern Arizona University) was earned after he began teaching. In addition to Check-In, Check-Out, Dr. Vallen coauthored An Introduction to Hospitality Management and has published over three dozen refereed articles and conference proceedings. He is on the editorial boards of six professional journals.

Professor Vallen operates Gary Vallen Hospitality Consultants, which specializes in hosted casino nights for clients of destination management companies and in visitor analyses for festivals, fairs, rodeos, and ski slopes. He has developed and carried out numerous secret-shopper evaluations for both hotels and restaurants. The Southwest location has enabled him to assist many Native American groups, including the Hopi and Navajo, but he is also well known for his rural tourism expertise.

Dr. Jerome J. Vallen was the founding Dean of the College of Hotel Administration, University of Nevada, Las Vegas, and served in that capacity for 22 years. He is now professor emeritus/dean emeritus. Jerry Vallen returned to the classroom for a short period before taking an assignment as founding dean of the Australian International Hotel School, Canberra.

After earning a baccalaureate degree at Cornell, he entered the hotel industry, carrying with him the food experience gained from the family's small chain of four restaurants. For several years, this author taught and worked in industry. Dr. Vallen earned a master's degree in educational administration (St. Lawrence University) and a doctoral degree from Cornell's School of Hotel Administration.

He has coauthored a book on hotel management and edited a work on thl legal basis for obtaining a gaming license in Nevada. Professor Vallen has served as a consulting editor for textbook publishers; a traveling consultant to the U.S. Department of Commerce that has carried him to over three dozen countries; an outside examiner for the University of the West Indies; president of a consulting company; member of the board of several private companies and public entities; and president and chairman of the Council on Hotel, Restaurant and Institutional Education (CHRIE).

Such diverse groups as the University Alumni Association, the Educational Foundation of the National Restaurant Association, and the Educational Institute of the American Hotel & Lodging Association have honored him. So has CHRIE, with its prestigious H.B. Meek Award. Jerome Vallen has been cited in the Congressional Record and named among the 100 most important Las Vegans of the 20th century.

Excerpt. © Reprinted by permission. All rights reserved.:

Welcome to the seventh edition of Check-In Check-Out, a hotel management text. Like the previous editions, which span 30 years, this release is current and complete. The work has kept step with each new, unfolding development in a business that is dynamic and challenging. In keeping with the book's tradition, there are no shortcuts, no superficial changes. The rewrite is complete. Accuracy, currency, and depth of coverage have been and continue to be the hallmarks of this lodging management text.

Sales of guest rooms is the industry's largest income producer as well as its most profitable operating segment. Because the success of this critical department depends on the support of other units, some external to the organization, the discussion focuses on a broad view of lodging management. References throughout the chapters range from human resources to engineering; from accounting to telephone systems; from credit cards to email communications; from legal matters to travel agents; from environmental issues to global distribution systems; from spas to hurdle pricing. Lodging management is an integral part of the world of business. The book's contents provide for that.

Previous users will find new resources: Web site addresses is one example. Researchers will find expanded references: A definitive glossary is one example. Students will find in-depth coverage of content offered in no other hotel textbook: The impact of other events on lodging's future, such as Web reservations, is one example. Operating managers will find answers to the how to: How to empower employees to settle complaints is one example.

Welcome to the latest edition of a tradition in hotel operations and education.

"About this title" may belong to another edition of this title.

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Vallen, Gary K.; Vallen, Jerome J.
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