Intended for courses in Business Process Management and/or Modeling in the School of Business or a Department of Industrial Engineering or Engineering Management. It could also be used in a Business Simulation course, because a sizable portion of the book is devoted to discrete-event simulation. This book covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.
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