Synopsis
A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other functions of the organization, such as marketing and human resource management. It also presents several tools and techniques to help managers improve service processes, streamline delivery, and enhance decision making. All operations and service managers.
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Service Operations Management : Strategy, Design and Delivery
Published by
Pearson Education, Limited, 1997
ISBN 10: 0131499157
ISBN 13: 9780131499157
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Softcover
First Edition
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 280914-20
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Service Operations Management: Strategy, Design and Delivery
Seller: medimops, Berlin, Germany
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Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Seller Inventory # M00131499157-V
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Service Operations Management: Strategy, Design and Delivery
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-V-001-01652
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Service Operations Management: Strategy, Design and Delivery
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
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Paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Book cover may differ. Seller Inventory # CHL10760999
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Service Operations Management: Strategy, Design and Delivery
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
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Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL2699324
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Service Operations Management: Strategy, Design and Delivery
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. Seller Inventory # 9873081
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Service Operations Management: Strategy, Design and Delivery
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. Seller Inventory # 9873080
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Service Operations Management : Strategy, Design and Delivery
Published by
Prentice Hall PTR, Paramus, NJ, U.S.A., 1997
ISBN 10: 0131499157
ISBN 13: 9780131499157
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Paperback
Seller: Victoria Bookshop, BERE ALSTON, DEVON, United Kingdom
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Paperback. Condition: Good+. 8vo. slight waviness to top of pages. Book. Seller Inventory # 229
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Service Operations Management: Strategy, Design and Delivery
Published by
Pearson Education Ltd, 1997
ISBN 10: 0131499157
ISBN 13: 9780131499157
Used
Soft cover
First Edition
Seller: Books & Bobs, Deeside, FLINT, United Kingdom
Seller rating 5 out of 5 stars
Soft cover. Condition: Very Good. 1st Edition. Some highlighting to text, but pages are bright and binding is tight. No inscriptions. No creasing to spine. 352pp. (17.5x23.5cm). Please contact us for any more information. Seller Inventory # 5789
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