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Six Sigma: Basic Tools and Techniques (NetEffect) - Softcover

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9780131716803: Six Sigma: Basic Tools and Techniques (NetEffect)

Synopsis

With a focus on training, "Six Sigma: Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner's point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent industry reference. Focuses on key topics such as: *Leadership and Strategic Planning *Creating a Customer Focus, *Quality Function Deployment *Teams and Teamwork *DMAIC Problem-Solving *Measures and Metrics *Project Management *Statistical Methods *Control Charts *Design of Experiments *Reliability *Failure Modes and Effects Analysis *Lean Manufacturing. An excellent resource for anyone who is in business working with Six Sigma.

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  • PublisherPearson
  • Publication date2006
  • ISBN 10 0131716808
  • ISBN 13 9780131716803
  • BindingPaperback
  • LanguageEnglish
  • Edition number1
  • Number of pages416
  • Rating
    • 4.20 out of 5 stars
      15 ratings by Goodreads

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Summers, D.
Published by Pearson, 2007
ISBN 10: 0131716808 ISBN 13: 9780131716803
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