Check-In Check-Out: Managing Hotel Operations (8th Edition)

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9780132059671: Check-In Check-Out: Managing Hotel Operations (8th Edition)

Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

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From the Back Cover:

With this 8th Edition, some 30-plus years of continuous publication, Check-In Check-Out proves once again its enduring contribution to the field of lodging management.

 

The authors, a father and son team, bring industry and academic experience to create a work that both students and professional hoteliers seek out.  The text is current even as it anticipates upcoming changes.  It is accurate even as it describes the latest industry innovations.

 

Among the many changes features in this latest revision is this sample:

  • Enhanced discussion on the “perfect fill”
  • Five hundred plus glossary entries
  • Importance of brands and branding
  • Incidents (small case studies) at chapter ends
  • Entirely new technology chapter with updates in telephones, safes, biometrics, and HTNG (Hotel Technology Next Generation) and its role in hotel automation
  • Carefully outlined chapters to speed reading and locate references
  • Greening of the Industry:  LEED (Leadership in Energy and Environmental Design)
  • Rates (elastic, fenced, hurdle, premium, run-of-the-house, spread)
  • Real estate role in the lodging industry
  • Renewed look at the bedroom:  cleanliness, electronics, furnishing, linens, and more
  • Reservation forecasting and its role in yield management
  • Revised chapter sequence to recognize the natural flow of guests and records
  • Self-service through kiosks and hand-held devices
  • Topics not found in other texts:  corporate housing, destination elevators, trade advertising contracts, and much more
  • Use of professional vocabulary
  • Varied charts, illustrations, and photos to aide comprehension
  • Web Access to guests’ folios

About the Author:

Dr. Gary K. Vallen is a full professor in the School of Hotel and Restaurant Management at Northern Arizona University. He joined that program in 1988 as one of its founding faculty, bringing 16 years of industry experience to the classroom. Part of that resume included vice president and assistant general manager of a casino, hotel sales manager, financial and operational analyst, and associate manager for private clubs.

Dr. Vallen received his undergraduate degree in hotel administration at the University of Nevada, Las Vegas. Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada, Reno. His Ed.D. degree with an emphasis in hospitality education (Northern Arizona University) was earned after he began teaching. In addition to Check-In, Check-Out, Dr. Vallen coauthored An Introduction to Hospitality Management and has published over three dozen refereed articles and conference proceedings. He is on the editorial boards of six professional journals.

Professor Vallen operates Gary Vallen Hospitality Consultants, which specializes in hosted casino nights for clients of destination management companies and in visitor analyses for festivals, fairs, rodeos, and ski slopes. He has developed and carried out numerous secret-shopper evaluations for both hotels and restaurants. The Southwest location has enabled him to assist many Native American groups, including the Hopi and Navajo, but he is also well known for his rural tourism expertise.

Dr. Jerome J. Vallen was the founding Dean of the College of Hotel Administration, University of Nevada, Las Vegas, and served in that capacity for 22 years. He is now professor emeritus/dean emeritus. Jerry Vallen returned to the classroom for a short period before taking an assignment as founding dean of the Australian International Hotel School, Canberra.

After earning a baccalaureate degree at Cornell, he entered the hotel industry, carrying with him the food experience gained from the family's small chain of four restaurants. For several years, this author taught and worked in industry. Dr. Vallen earned a master's degree in educational administration (St. Lawrence University) and a doctoral degree from Cornell's School of Hotel Administration.

He has coauthored a book on hotel management and edited a work on thl legal basis for obtaining a gaming license in Nevada. Professor Vallen has served as a consulting editor for textbook publishers; a traveling consultant to the U.S. Department of Commerce that has carried him to over three dozen countries; an outside examiner for the University of the West Indies; president of a consulting company; member of the board of several private companies and public entities; and president and chairman of the Council on Hotel, Restaurant and Institutional Education (CHRIE).

Such diverse groups as the University Alumni Association, the Educational Foundation of the National Restaurant Association, and the Educational Institute of the American Hotel & Lodging Association have honored him. So has CHRIE, with its prestigious H.B. Meek Award. Jerome Vallen has been cited in the Congressional Record and named among the 100 most important Las Vegans of the 20th century.

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