Synopsis
A textbook for courses in TQM, quality assurance, and quality management, covering both service and manufacturing sectors. Explains the development of general management theory and TQM, and details the five functions of TQM in organizations, looking at planning, organizing, leading, staffing, and controlling. Learning features include cases with problems, and chapter objectives, questions, and summaries, plus a glossary. For business students and professionals. Annotation c. by Book News, Inc., Portland, Or.
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About the Author
Paul James is a senior lecturer at the International School of Economics, Rotterdam, The Netherlands.
From the Back Cover
Is a general, comprehensive book that aims to provide depth to any quality-related issue within an organizational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The book parallels the development of general management theory with total quality management theory, before discussing in depth the five functions of total quality management; planning, organizing, leading, staffing, and controlling quality in organizations. The book ends with a presentation of the contextual issues that confront the future development of an integrated total quality management system. Covers every aspect of general management and shows how these concepts and ideas fit into the quality management agenda. Graduates of Total Quality Management, Managing Quality and Quality Assurance.
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