ManageFirst: Customer Service with Answer Sheet (2nd Edition)

4.33 avg rating
( 3 ratings by Goodreads )
 
9780132179324: ManageFirst: Customer Service with Answer Sheet (2nd Edition)
View all copies of this ISBN edition:
 
 

This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

 

The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students  is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!

 

This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

"synopsis" may belong to another edition of this title.

Other Popular Editions of the Same Title

9780132132367: Customer Service: Practcl& Customer Service

Featured Edition

ISBN 10:  0132132362 ISBN 13:  9780132132367
Publisher: Pearson, 2009
Softcover

Top Search Results from the AbeBooks Marketplace

1.

National Restaurant Association
Published by Pearson (2012)
ISBN 10: 0132179326 ISBN 13: 9780132179324
New Paperback Quantity Available: 1
Seller:
Media Neat
(Des Plaines, IL, U.S.A.)
Rating
[?]

Book Description Pearson, 2012. Paperback. Condition: New. Brand New, Gift conditionWe Ship Every Day! Free Tracking Number Included! International Buyers Are Welcome! Satisfaction Guaranteed!. Seller Inventory # 40676585480t

More information about this seller | Contact this seller

Buy New
US$ 64.61
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

2.

National Restaurant Association, .
Published by Prentice Hall
ISBN 10: 0132179326 ISBN 13: 9780132179324
New Quantity Available: 5
Seller:
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Prentice Hall. Condition: New. Brand New. Seller Inventory # 0132179326

More information about this seller | Contact this seller

Buy New
US$ 70.42
Convert currency

Add to Basket

Shipping: US$ 3.60
Within U.S.A.
Destination, rates & speeds

3.

National Restaurant Association
Published by Pearson
ISBN 10: 0132179326 ISBN 13: 9780132179324
New PAPERBACK Quantity Available: 1
Seller:
Cloud 9 Books
(Wellington, FL, U.S.A.)
Rating
[?]

Book Description Pearson. PAPERBACK. Condition: New. 0132179326 New Condition. Seller Inventory # NEW99.3046071

More information about this seller | Contact this seller

Buy New
US$ 87.50
Convert currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, rates & speeds

4.

National Restaurant Association
Published by Pearson Education (US), United States (2012)
ISBN 10: 0132179326 ISBN 13: 9780132179324
New Paperback Quantity Available: 10
Seller:
Book Depository hard to find
(London, United Kingdom)
Rating
[?]

Book Description Pearson Education (US), United States, 2012. Paperback. Condition: New. 2nd edition. Language: English. Brand new Book. This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program (R) from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam. Seller Inventory # BTE9780132179324

More information about this seller | Contact this seller

Buy New
US$ 96.57
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

5.

National Restaurant Association
Published by Pearson Education (US), United States (2012)
ISBN 10: 0132179326 ISBN 13: 9780132179324
New Paperback Quantity Available: 10
Seller:
Book Depository International
(London, United Kingdom)
Rating
[?]

Book Description Pearson Education (US), United States, 2012. Paperback. Condition: New. 2nd edition. Language: English. Brand new Book. This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program (R) from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam. Seller Inventory # BZV9780132179324

More information about this seller | Contact this seller

Buy New
US$ 96.68
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

6.

National Restaurant Association
Published by Pearson (2012)
ISBN 10: 0132179326 ISBN 13: 9780132179324
New Softcover Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)
Rating
[?]

Book Description Pearson, 2012. Condition: New. book. Seller Inventory # M0132179326

More information about this seller | Contact this seller

Buy New
US$ 105.92
Convert currency

Add to Basket

Shipping: US$ 3.27
Within U.S.A.
Destination, rates & speeds

7.

National Restaurant Association (Corporate Author)
Published by Pearson College Div (2012)
ISBN 10: 0132179326 ISBN 13: 9780132179324
New Paperback Quantity Available: 1
Seller:
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description Pearson College Div, 2012. Paperback. Condition: Brand New. 2nd edition. 223 pages. 11.00x8.75x0.25 inches. In Stock. Seller Inventory # zk0132179326

More information about this seller | Contact this seller

Buy New
US$ 129.82
Convert currency

Add to Basket

Shipping: US$ 9.74
From United Kingdom to U.S.A.
Destination, rates & speeds

8.

National Restaurant Association
Published by Pearson (2012)
ISBN 10: 0132179326 ISBN 13: 9780132179324
New Paperback Quantity Available: 1
Seller:
Books Express
(Portsmouth, NH, U.S.A.)
Rating
[?]

Book Description Pearson, 2012. Paperback. Condition: New. 2nd. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 0132179326n

More information about this seller | Contact this seller

Buy New
US$ 255.02
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds