Introduction to Total Quality: Quality Management for Production, Processing, and Services

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9780132325219: Introduction to Total Quality: Quality Management for Production, Processing, and Services

This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total quality practical and useful in a real-world setting.

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Goetsch, David L.; Davis, Stanley B.
Published by Prentice Hall College Div (1996)
ISBN 10: 0132325217 ISBN 13: 9780132325219
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Goetsch, David L.; Davis, Stanley B.
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Goetsch, David L.; Davis, Stanley B.
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Goetsch, David L.; Davis, Stanley B.
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