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Synopsis
The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
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Customer Service: A Practical Approach
Seller: Zoom Books Company, Lynden, WA, U.S.A.
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Customer Service: A Practical Approach (6th Edition)
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Customer Service: A Practical Approach
Seller: Zoom Books Company, Lynden, WA, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZBV.013274239X.G
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Customer Service: A Practical Approach
Seller: Zoom Books East, Glendale Heights, IL, U.S.A.
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Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZEV.013274239X.G
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Customer Service: A Practical Approach
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G013274239XI3N00
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Customer Service: A Practical Approach
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Customer Service : A Practical Approach
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Customer Service : A Practical Approach
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Customer Service: A Practical Approach
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Customer Service: A Practical Approach
Seller: Textbooks_Source, Columbia, MO, U.S.A.
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paperback. Condition: Good. 6th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Seller Inventory # 001163145U
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