Developing Quality Technical Information: A Handbook for Writers and Editors (3rd Edition) (IBM Press)

4.44 avg rating
( 16 ratings by Goodreads )
 
9780133118971: Developing Quality Technical Information: A Handbook for Writers and Editors (3rd Edition) (IBM Press)
View all copies of this ISBN edition:
 
 

The #1 Guide to Excellence in Technical Communication—Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More

 

Direct from IBM’s own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time.

 

You’ll master today’s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.

 

Coverage Includes

  • Advocating for users throughout the entire product development process
  • Delivering information in an ordered manner by following progressive disclosure techniques
  • Optimizing content so that users can find it from anywhere
  • Streamlining information for mobile delivery
  • Helping users right where they are

Whether you’re a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media.

  • Thoroughly revised and updated
  • Extensive new coverage of self-documenting interfaces and embedded assistance
  • Updated practical guidelines and checklists
  • Hundreds of new examples

 

 

"synopsis" may belong to another edition of this title.

About the Author:

The authors are all long-standing and respected members of the information development community at IBM. Although the authors have served in various roles throughout their careers, information quality has always been and continues to be their primary focus.

 

Michelle Carey is an information architect and technical editor at IBM and has taught technical communication at University of California Santa Cruz Extension. Michelle is the co-author of the book DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA. She is an expert on topic-based information systems, software product error messages, grammar, embedded assistance for user interfaces, and writing for international audiences. She also writes computational linguistic rules for a grammar, style, and terminology management tool. Michelle enjoys teaching, grammar, herding cats, and riding and driving anything with a lot of horsepower.

 

Moira McFadden Lanyi is an information architect and technical editor at IBM. She has experience with topic-based writing, DITA, embedded assistance, user interface design, and visual design. She created 99% of the artwork in this book. She is a co-author of the book An Introduction to IMS. Moira enjoys visiting San Francisco with her family as often as possible, cooking fresh, healthy meals, and watching her courageous son ride his unicycle and surf.

 

Deirdre Longo is an information architect and strategist at IBM. She has been a pioneer for embedded assistance in IBM: defining the scope of that term, developing standards for embedded assistance, and modeling how to work effectively in cross-disciplinary teams. She has taught webinars for the Society of Technical Communication (STC) and published articles on information architecture topics in STC’s Intercom. She is an avid yoga practitioner.

 

Eric Radzinski is a technical editor and information architect for industry-leading mainframe database software at IBM. He is a co-author of The IBM Style Guide: Conventions for Writers and Editors and is well versed in topic-based writing, embedded assistance, DITA, and writing for a global audience. Eric makes his home in San Jose, California, with his wife and their three children.

 

Shannon Rouiller is an information architect and technical editor at IBM. She has experience with quality metrics, topic-based information systems, DITA, videos, embedded assistance, and user interface design. She is a co-author of the book Designing Effective Wizards. Shannon dabbles in sports photography and likes to solve puzzles.

 

Elizabeth Wilde is an information quality strategist at IBM, developing strategies and education for developing high-quality content. She develops Acrolinx computational linguistic rules that enforce grammar, style, and DITA tagging rules. She teaches an extension course in technical writing at the University of California Santa Cruz. Her hobbies include growing cacti and succulents and collecting tattoos.

 

"About this title" may belong to another edition of this title.

Buy New View Book
List Price: US$ 49.99
US$ 39.71

Convert currency

Shipping: FREE
From United Kingdom to U.S.A.

Destination, rates & speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Elizabeth Wilde, Shannon Rouiller, Michelle Carey,
Published by Pearson Education (US), United States (2014)
ISBN 10: 0133118975 ISBN 13: 9780133118971
New Paperback Quantity Available: 10
Seller:
Book Depository International
(London, United Kingdom)
Rating
[?]

Book Description Pearson Education (US), United States, 2014. Paperback. Condition: New. 3rd edition. Language: English. Brand new Book. The #1 Guide to Excellence in Technical Communication-Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More Direct from IBM's own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. You'll master today's best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage Includes Advocating for users throughout the entire product development process Delivering information in an ordered manner by following progressive disclosure techniques Optimizing content so that users can find it from anywhere Streamlining information for mobile delivery Helping users right where they are Whether you're a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media. Thoroughly revised and updated Extensive new coverage of self-documenting interfaces and embedded assistance Updated practical guidelines and checklists Hundreds of new examples. Seller Inventory # AAK9780133118971

More information about this seller | Contact this seller

Buy New
US$ 39.71
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

2.

Carey, Michelle
ISBN 10: 0133118975 ISBN 13: 9780133118971
New Quantity Available: 1
Seller:
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2014. PAP. Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Seller Inventory # IB-9780133118971

More information about this seller | Contact this seller

Buy New
US$ 35.76
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

3.

Elizabeth Wilde, Shannon Rouiller, Michelle Carey,
Published by Pearson Education (US), United States (2014)
ISBN 10: 0133118975 ISBN 13: 9780133118971
New Paperback Quantity Available: 10
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Pearson Education (US), United States, 2014. Paperback. Condition: New. 3rd edition. Language: English. Brand new Book. The #1 Guide to Excellence in Technical Communication-Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More Direct from IBM's own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. You'll master today's best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage Includes Advocating for users throughout the entire product development process Delivering information in an ordered manner by following progressive disclosure techniques Optimizing content so that users can find it from anywhere Streamlining information for mobile delivery Helping users right where they are Whether you're a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media. Thoroughly revised and updated Extensive new coverage of self-documenting interfaces and embedded assistance Updated practical guidelines and checklists Hundreds of new examples. Seller Inventory # AAK9780133118971

More information about this seller | Contact this seller

Buy New
US$ 47.71
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

4.

Carey, Michelle; Lanyi, Moira McFadden; Longo, Deirdre; Radzinski, Eric; Rouiller, Shannon; Wilde, Elizabeth
Published by IBM Press (2014)
ISBN 10: 0133118975 ISBN 13: 9780133118971
New Paperback Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description IBM Press, 2014. Paperback. Condition: New. Seller Inventory # DADAX0133118975

More information about this seller | Contact this seller

Buy New
US$ 51.33
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

5.

Elizabeth Wilde, Shannon Rouiller, Michelle Carey,
Published by Pearson Education (US), United States (2014)
ISBN 10: 0133118975 ISBN 13: 9780133118971
New Paperback Quantity Available: 10
Seller:
Book Depository hard to find
(London, United Kingdom)
Rating
[?]

Book Description Pearson Education (US), United States, 2014. Paperback. Condition: New. 3rd edition. Language: English. Brand new Book. The #1 Guide to Excellence in Technical Communication-Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More Direct from IBM's own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. You'll master today's best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage Includes Advocating for users throughout the entire product development process Delivering information in an ordered manner by following progressive disclosure techniques Optimizing content so that users can find it from anywhere Streamlining information for mobile delivery Helping users right where they are Whether you're a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media. Thoroughly revised and updated Extensive new coverage of self-documenting interfaces and embedded assistance Updated practical guidelines and checklists Hundreds of new examples. Seller Inventory # BZV9780133118971

More information about this seller | Contact this seller

Buy New
US$ 58.52
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

6.

Michelle Carey
Published by Pearson Education (US)
ISBN 10: 0133118975 ISBN 13: 9780133118971
New Paperback Quantity Available: 1
Seller:
THE SAINT BOOKSTORE
(Southport, United Kingdom)
Rating
[?]

Book Description Pearson Education (US). Paperback. Condition: New. New copy - Usually dispatched within 2 working days. Seller Inventory # B9780133118971

More information about this seller | Contact this seller

Buy New
US$ 52.82
Convert currency

Add to Basket

Shipping: US$ 9.07
From United Kingdom to U.S.A.
Destination, rates & speeds

7.

Carey, Michelle; Lanyi, Moira McFadden; Longo, Deirdre; Radzinski, Eric; Rouiller, Shannon; Wilde, Elizabeth
Published by IBM Press
ISBN 10: 0133118975 ISBN 13: 9780133118971
New PAPERBACK Quantity Available: 1
Seller:
Russell Books
(Victoria, BC, Canada)
Rating
[?]

Book Description IBM Press. PAPERBACK. Condition: New. 0133118975 Special order direct from the distributor. Seller Inventory # ING9780133118971

More information about this seller | Contact this seller

Buy New
US$ 56.24
Convert currency

Add to Basket

Shipping: US$ 7.00
From Canada to U.S.A.
Destination, rates & speeds

8.

Michelle Carey; Moira McFadden Lanyi; Deirdre Longo; Eric Radzinski; Shannon Rouiller; Elizabeth Wilde
Published by IBM Press (2014)
ISBN 10: 0133118975 ISBN 13: 9780133118971
New Softcover Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)
Rating
[?]

Book Description IBM Press, 2014. Condition: New. book. Seller Inventory # MB010EUC0CQ

More information about this seller | Contact this seller

Buy New
US$ 63.78
Convert currency

Add to Basket

Shipping: US$ 3.27
Within U.S.A.
Destination, rates & speeds

9.

Carey, Michelle/ Lanyi, Moira Mcfadden/ Longo, Deirdre/ Radzinski, Eric/ Rouiller, Shannon
Published by IBM Pr (2014)
ISBN 10: 0133118975 ISBN 13: 9780133118971
New Paperback Quantity Available: 1
Seller:
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description IBM Pr, 2014. Paperback. Condition: Brand New. 3rd edition. 500 pages. 7.25x9.25x1.25 inches. In Stock. Seller Inventory # x-0133118975

More information about this seller | Contact this seller

Buy New
US$ 61.65
Convert currency

Add to Basket

Shipping: US$ 9.80
From United Kingdom to U.S.A.
Destination, rates & speeds

10.

Michelle Carey
Published by IBM Press (2014)
ISBN 10: 0133118975 ISBN 13: 9780133118971
New Paperback Quantity Available: 1
Seller:
Books Express
(Portsmouth, NH, U.S.A.)
Rating
[?]

Book Description IBM Press, 2014. Paperback. Condition: New. 3. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 0133118975n

More information about this seller | Contact this seller

Buy New
US$ 170.49
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds