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Lean DevOps: A Practical Guide to On Demand Service Delivery - Softcover

 
9780133847505: Lean DevOps: A Practical Guide to On Demand Service Delivery

Synopsis

Deliver Any Service Far More Effectively, Based on What Customers Really Want


As service stacks grow more complex, it becomes even tougher to deliver on-demand IT services that meet customers' expectations for speed, consistency, reliability, security, privacy, and value. Layering on new cloud technologies, architectural approaches, or methodologies can aggravate the problem by widening the gap between what delivery teams think they're delivering and what customers actually experience. In Lean DevOps, technical leader Robert Benefield helps you escape this spiral, reverse bad habits, and regain the situational awareness you need to deliver the right services in the right way.


Writing for delivery team members and their leaders, Benefield shows how to improve information flow throughout your organization, so you can move toward your customers' target outcomes. He identifies problems arising from traditional approaches to managing teams, debunks excuses often used to prevent progress, and offers realistic recommendations for everything from requirements to incentives.


* Understand key dynamics that impact service delivery, and avoid focusing on the wrong issues
* Give your delivery teams stronger abilities to learn and improve
* Improve team maturity and implement prerequisites for effective use of automation and AI/ML
* Optimize key service delivery elements, from instrumentation to queue masters and cycles
* Organize and manage workflows more effectively
* Handle governance associated with internal controls and external legal/regulatory requirements
* Leverage the power of Lean and Mission Command to accelerate innovation, empower subordinates, and drive the outcomes you want

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About the Author

Robert Benefield is an experienced technical leader who has decades of experience delivering robust on-demand services to solve hard problems in demanding ecosystems including banking and securities trading, medical and pharmaceutical, energy, telecom, government, and Internet services. His continual eagerness to learn and work with others to make a difference has taken him from building computers and writing code in the early days of the Internet at Silicon Valley startups to the executive suite in large multinational companies. He shares his unique experience in the hopes that others can continue to build on it without having to collect quite as many scars along the way.

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Paperback. Condition: new. Paperback. Lean DevOps offers a practical approach for implementing the principles and practices you need to enable DevOps within organisations large or small. Robert Benefield draws on decades of in-the-trenches experience building and leading IT teams from start-ups to giant multinationals, including the first software-as-a-service providers, leading investment banks, and highly-regulated telecom and energy utilities. Using real world examples, he shows how applying agile and lean manufacturing techniques within a DevOps context can dramatically improve speed, quality, and business insight for outmanoeuvring the competition. You'll learn how to respond to the transformational impact of companies like Amazon and Netflix, who are offering services faster, cheaper, and with higher quality and innovation, while disrupting foundational concepts of IT infrastructure, software, and service delivery. Benefield shows how to apply agile practices such as Scrum and Kanban in running and managing software, offering actionable advice for integrating popular agile practices such as continuous delivery with DevOps, and gaining more value from all of them. He shares both the "Big Picture" to help you plan and begin your journey, and specific tips to use every step of the way. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780133847505

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