Synopsis
This text develops three themes: an understanding of the customer-service industry; a working knowledge of current trends and the ability to interpret these trends; and the fundamental abilities and strategies which lead to the successful implementation of customer service.
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From the Back Cover
Key Benefit: In Customer Service: A Practical Approach, Harris develops (1) a thorough understanding of the customer service industry, (2) a working knowledge of current trends and the ability to interpret those trends, and (3) the fundamental skills and strategies which lead to the successful implementation of customer service. Key Topics: The text's unique approach unfolds the dynamics of the customer service industry while providing exercises to develop the skills necessary to compete in it.
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Customer Service: A Practical Approach (for ITT only)
Seller: BookHolders, Towson, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: first ] Publisher: Prentice Hall College Div Pub Date: 12/26/1995 Binding: Paperback Pages: 256 first edition. Seller Inventory # 6483570
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Customer Service: A Practical Approach (for ITT only)
Seller: Campus Bookstore, Denton, TX, U.S.A.
Seller rating 4 out of 5 stars
paperback. Condition: Good. May contain highlighting/underlining/notes/etc. May have used stickers on cover. Access codes and supplements are not guaranteed to be included with used books. Ships same or next day. Expedited shipping: 3-5 business days, Standard shipping: 4-14 business days. Seller Inventory # mon0000167630