"While it is usually helpful to launch improvement programs, many such programs soon get bogged down in detail. They either address the wrong problems, or they keep beating on the same solutions, wondering why things don't improve. This is when you need an objective way to look at the problems. This is the time to get some data."
Watts S. Humphrey, from the Foreword
"synopsis" may belong to another edition of this title.
William A. Florac is a Visiting Scientist at the Software Engineering Institute (SEI), Carnegie Mellon University, and a member of the Software Engineering Measurement and Analysis Team. Previously he spent 30 years developing and managing hardware and software products for IBM. He was chairman of IBM's Corporate Programming Measurements Committee, which was responsible for the development of company-wide use of software measurements for quality, productivity, and customer satisfaction.
Anita D. Carleton helped to launch the software measurement initiative at the SEI in 1988, and served as the manager of the Software Process Measurement Project until 1995. She currently provides technical leadership to the Software Engineering Measurement and Analysis Team. Before joining the SEI she worked for GTE Government Systems, where she initiated a quality measurement program.
0201604442AB04062001"About this title" may belong to another edition of this title.
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