Supervisor's Script Book - Hardcover

Dreyfack, Raymond

 
9780134601144: Supervisor's Script Book

Synopsis

Even the best managers sometimes find themselves at a loss for words when confronted with difficult bosses, problem employees, unhappy customers, or sensitive issues. Supervisor's Script Book gives you actual word-for-word responses you can use to successfully mediate conflicts, gain support for your initiatives, and stop potentially destructive situations before they undermine your authority and chances for career advancement.
The 176 scripts in this unique management tool will help you quickly and efficiently solve virtually every problem you could face on the job, counter all the responses you're likely to hear, and promote a work atmosphere of mutual respect, cooperation, and enhanced productivity.

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Other Popular Editions of the Same Title

9780134760520: Supervisor's Script Book

Featured Edition

ISBN 10:  0134760522 ISBN 13:  9780134760520
Publisher: Prentice Hall Direct, 1996
Softcover