Items related to Quality Management (2nd Edition)
Synopsis
Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical...
From the Back Cover
In a kaleidoscope, bits of glass are shown in ever-changing symmetrical patterns caused by their reflection from two or more mirrors. Saving the patterns is impossible because any movement disrupts the pattern and forms a new one. Running a business is a bit like a kaleidoscope. Decisions are made, strategies are defined and deployed, and patterns are set. Then something moves the entire system and the...
About the Author
Dr. Donna Summers received a Bachelors of Science degree in Mechanical Engineering at the University of Cincinnati in 1982; A Masters of Industrial Engineering at Purdue University in 1984. A PhD in Industrial Engineering at the University of Cincinnati in 1990. She has been teaching at the University of Dayton since 1984. She has authored three books in the subject areas of Quality Assurance: Quality 5e; Quality...
"About this title" may belong to another edition of this title.
- PublisherPearson
- Publication date2008
- ISBN 10 0135005108
- ISBN 13 9780135005101
- BindingHardcover
- LanguageEnglish
- Edition number2
- Number of pages592
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Quality Management : Creating and Sustaining Organizational Effectiveness
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Pearson Education, Limited, 2008
ISBN 10: 0135005108
ISBN 13: 9780135005101
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