This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.
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David L. Goetsch is provost of the joint campus of the University of West Florida and Okaloosa-Walton Community College in Fort Walton Beach, Florida, where he also serves as professor of quality and safety management. He also administers Florida's Center for Manufacturing Competitiveness that is located on this campus and is president of The Management Institute, a private company dedicated to the continual improvement of quality, productivity, and competitiveness. Dr. Goetsch is cofounder of The Quality Institute, a partnership of the University of West Florida, Okaloosa-Walton Community College, and the Okaloosa Economic Development Council. He currently serves on the executive board of the Institute. Stanley B. Davis was a manufacturing executive with Harris Corporation until his retirement in 1991. He was founding managing director of The Quality Institute and is a well-known expert in the areas of implementing total quality, statistical process control, just-in-time manufacturing, benchmarking, ISO 9000, and ISO 14000. He currently serves as professor of quality at the Institute and heads his own firm, Stan Davis Consulting.
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Condition: Muy bueno. : Este libro presenta una visión directa y práctica de la aplicación de las teorías y principios de la calidad total en el mundo real. Cubre todos los aspectos de la calidad total, incluyendo varios que reciben poca o ninguna atención en otros libros sobre el tema. Ayuda a los profesionales a comprender que, para competir en el ámbito global, las empresas deben alcanzar un rendimiento máximo constante, una mejora continua y una competitividad máxima. Esta sexta edición ha sido actualizada para incluir la cobertura de Lean y Lean Six Sigma. EAN: 9780135019672 Tipo: Libros Categoría: Negocios y Economía Título: Quality Management for Organizational Excellence Autor: David L. Goetsch| Stanley B. Davis Editorial: Pearson College Div Idioma: en Páginas: 634 Formato: tapa dura. Seller Inventory # Happ-2024-06-21-2a77f78a
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