Items related to Total Quality Management (2nd Edition)
Synopsis
KEY BENEFIT:A solid reference guide for quality professionals, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. KEY TOPICS:Covers the principles and practices that make up the backbone of TQM, with insightful analyses of such areas as leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measures. Also fully explores TQM's tools and techniques, with full chapters on SPC, ISO 9000, benchmarking, quality function deployment, concurrent engineering, experimental design, Taguchi's quality engineering, and products liability - and concludes with four new chapters on failure mode and effect analysis, total productive maintenance, ISO 14000 and management tools. For those in the technical, engineering, business, education, and health care fields.
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From the Back Cover
A solid reference guide for quality professionals, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. Covers the principles and practices that make up the backbone of TQM, with insightful analyses of such areas as leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measures. Also fully explores TQM's tools and techniques, with full chapters on SPC, ISO 9000, benchmarking, quality function deployment, concurrent engineering, experimental design, Taguchi's quality engineering, and products liability - and concludes with four new chapters on failure mode and effect analysis, total productive maintenance, ISO 14000 and management tools. For those in the technical, engineering, business, education, and health care fields.
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- PublisherPrentice Hall
- Publication date1998
- ISBN 10 0136394035
- ISBN 13 9780136394037
- BindingHardcover
- LanguageEnglish
- Number of pages533
- EditorBesterfield Dale H.
- Rating
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Total Quality Management
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ISBN 10: 0136394035
ISBN 13: 9780136394037
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Total Quality Management
Published by
Pearson Education, Limited, 1998
ISBN 10: 0136394035
ISBN 13: 9780136394037
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Total Quality Management
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Pearson Education, Limited, 1998
ISBN 10: 0136394035
ISBN 13: 9780136394037
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