Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers and manipulative bosses, and describes techniques for improving communication
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Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.9. Seller Inventory # G013688573XI2N00
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Hardcover. Condition: Fair. No Jacket. Former library book; Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.9. Seller Inventory # G013688573XI5N10
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Condition: Good. Used book that is in clean, average condition without any missing pages. Seller Inventory # 3120963-20
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Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 39671454-6
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Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Used book that is in clean, average condition without any missing pages. Seller Inventory # 3120963-20
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