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This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.
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- PublisherPearson Education
- Publication date2009
- ISBN 10 0138003548
- ISBN 13 9780138003548
- BindingPaperback
- Number of pages672
- Rating
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Quality Management for Organizational Excellence
Published by
Pearson Education
(2009)
ISBN 10: 0138003548
ISBN 13: 9780138003548
Used
Hardcover
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Book Description Condition: Good. Paperback This item shows wear from consistent use but remains in good readable condition. It may have marks on or in it, and may show other signs of previous use or shelf wear. May have minor creases or signs of wear on dust jacket. Packed with care, shipped promptly. Seller Inventory # R-05-3885
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Quality Management for Organizational Excellence: Introduction to Total Quality: International Edition
Published by
Pearson Education
(2009)
ISBN 10: 0138003548
ISBN 13: 9780138003548
Used
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR008625562
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US$ 66.79
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