Items related to Contact: Customer Service in the Hospitality and Tourism...
Synopsis
Useful for courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses what employees in service business should and should not do when interacting with customers. It considers service from the perspective of those who deliver service and provides examples from the hospitality and tourism industries.
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From the Publisher
For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.
"About this title" may belong to another edition of this title.
- PublisherPearson College Div
- Publication date1993
- ISBN 10 0138089167
- ISBN 13 9780138089160
- BindingPaperback
- LanguageEnglish
- Edition number1
- Number of pages272
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Contact: Customer Service in the Hospitality and Tourism Industry
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 2.1. Seller Inventory # G0138089167I4N00
Quantity: 1 available
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Contact: Customer Service in the Hospitality and Tourism Industry
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 2.1. Seller Inventory # G0138089167I4N00
Quantity: 1 available
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Contact: Customer Service in the Hospitality and Tourism Industry
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 2.1. Seller Inventory # G0138089167I5N00
Quantity: 1 available
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Contact: Customer Service In The Hospitality And Tourism Industry
Seller: BookHolders, Towson, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: First ] Publisher: Prentice Hall Pub Date: 11/18/1993 Binding: Paperback Pages: 272 First edition. Seller Inventory # 6784400
Quantity: 1 available