Items related to Contact: Customer Service in the Hospitality and Tourism...

Contact: Customer Service in the Hospitality and Tourism Industry - Softcover

 
9780138089160: Contact: Customer Service in the Hospitality and Tourism Industry
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Useful for courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses what employees in service business should and should not do when interacting with customers. It considers service from the perspective of those who deliver service and provides examples from the hospitality and tourism industries.

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For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.

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  • PublisherPearson College Div
  • Publication date1993
  • ISBN 10 0138089167
  • ISBN 13 9780138089160
  • BindingPaperback
  • Edition number1
  • Number of pages272

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