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Synopsis
The best-selling author of Everything You Pretend to Know and Are Afraid Someone Will Ask provides a crash course in how to cope with a range of everyday situations, looking at the unique culture, policies, buzzwords, and insider attitudes of a specific field and presents the "magic words" that will unlock information and secure cooperation. Original.
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About the Author
Lynette Padwa has written numerous books including the bestselling Everything You Pretend to Know and Are Afraid Someone Will Ask.
Reviews
Doctors, car salespersons, nannies and realtors-they can all make customers' lives run more smoothly, or they can turn everyday interactions into hair-pulling battles. The key to having rewarding encounters every time, says Padwa, is to treat people so well that they want to provide the best service possible. In order to do this, one must learn exactly how service workers want to be treated: "It's about grasping the essence of their jobs, the politics involved, and the forces that push and pull them," Padwa (Everything You Pretend to Know and Are Afraid Someone Will Ask) explains. For this book, she interviewed workers from 18 industries to pinpoint the things that tick them off and the things that make them love certain customers. Hairdressers reveal that they don't always have time to be therapists; waiters beg that diners refrain from using cell phones while ordering; and hotel front desk workers explain how to negotiate for room upgrades. While it's common knowledge that eye contact, "pleases" and "thank yous," and compliments for exceptional work will go a long way in ensuring better service, Padwa's exhaustive lists of insider hints-including information about lawyers' fees, how to handle a general contractor meeting and even what type of casket to buy when arranging a funeral-make this a highly practical guide to modern-day etiquette.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
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Say the Magic Words: How to Get What You Want from the People Who Have What You Need
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Say the Magic Words : How to Get What You Want from the People Who Have What You Need
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Penguin Publishing Group, 2005
ISBN 10: 0142002127
ISBN 13: 9780142002124
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Say the Magic Words : How to Get What You Want from the People Who Have What You Need
Published by
Penguin Publishing Group, 2005
ISBN 10: 0142002127
ISBN 13: 9780142002124
Used
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Say the Magic Words: How to Get What You Want from the People Who Have What You Need
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