The Marketing Power of Emotion - Hardcover

O'Shaughnessy, John; O'Shaughnessy, Nicholas Jackson

Hardcover

ISBN 10: 0195150562 ISBN 13: 9780195150568

Publisher: Oxford University Press, 2002

Synopsis

Emotion is one of the defining forces in our lives. It lies at the very heart of many of our most important experiences and memories. Not surprisingly, the worlds of business and marketing have long drawn on the power of emotion to influence consumer impulses and brand loyalty. Yet beyond the obvious emotions evoked by an inspirational Nike ad or an affecting Hallmark commercial lies an emotional universe that is less conspicuous, even transparent, yet no less influential. In this definitive work, two marketing experts provide a highly original, entertaining and anecdote-rich account of the marketing power of emotion. The primordial force behind motivation and persuasion, emotions enter into all decisions involving tradeoffs and are thus especially relevant to consumer decision-making. The Marketing Power of Emotion traces the manner in which companies rely on emotion to connect with consumers, develop new products, improve their strategic position, and increase brand recognition. Synthesizing key research in a variety of scientific fields, the authors cover the role of mood in persuasion; affect-driven consumer behavior; choice processes; associationism (how consumers develop positive and negative associations with a product); the importance of consistency; response prediction; and emotional response manipulation, among a host of other topics. Importantly, the centrality of emotion in developing brand loyalty is explored in depth. Essential reading for executives and middle management alike, as well as all students and scholars of consumer behavior, The Marketing Power of Emotion is the most authoritative statement yet on this critically important aspect of business strategy.

About this title

About the Author

John O'Shaughnessy is professor emeritus of business at Columbia University and is currently Senior Associate of the Judge Institute of Management Studies at Cambridge University. He has authored ten books on management and marketing. Nicholas O'Shaughnessy is Professor of Marketing at the Keele University in the United Kingdom.

Review

"The best marketers have always known instinctively that emotions--and not rational benefits--are what drives brand loyalty, longevity and profits. What's wonderful about this book is that it takes us past common wisdom into territory where we examine emotion's central role from all sides, understand the influences and triggers, and come away with a more appreciative eye for that part of our job that sometimes looks like mere alchemy." Shelly Lazarus, Chairman and CEO, Ogilvy & Mather Worldwide

"John and Nicholas show a rare ability to navigate a diverse spectrum of fields - from psychology to philosophy, from sociology to semiotics. Bridging these vantage points, they bury the outmoded view of the consumer as a computer-like rational decision maker; give birth to a new conception of a more human consumer; provide wonderful examples from advertising; and deliver excellent expositions of such current marketing themes as branding, brand loyalty, and brand equity. " Morris B. Holbrook, Dillard Professor of Marketing, Graduate School of Business, Columbia University

"John and Nicholas O'Shaughnessy...have produced a systematic, clearly written exposition of the role played by emotion in marketing and consumer behavior."--Journal of Macromarketing

About this edition

• Publisher: Oxford University Press
• Publication date: 2002
• ISBN 10: 0195150562
• ISBN 13: 9780195150568
• Binding: Hardcover
• Edition number: 1
• Number of pages: 288