Dan Ciampa's book directly addresses the challenge of making Total Quality work in a practical, no-nonsense way. Total Quality is in demand today, now that companies in every sector are beginning to compete on the basis of quality, not simply cost. With cost a given, product quality is moving from just a challenge to to rapidly assuming the position as the next competitive prerequisite. The companies that will dominate markets in the 1990s and beyond will deliver high-quality, competitively priced products just when the consumer wants them.The vehicle by which those companies will reach that stage is Total Quality, a company-wide effort seeking to install and make permanent a climate where employees will continuously improve their ability to provide on-demand products and services that customers will find of particular value.
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Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Condition: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00096491960
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paperback. Condition: Fair. Seller Inventory # 0201549921-4-35721595
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Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 4861335-6
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Seller: Book House in Dinkytown, IOBA, Minneapolis, MN, U.S.A.
paperback. Condition: Very Good. Very good paperback copy (NOT ex-library). Spine is uncreased, binding tight and sturdy; previous owner's inscription on first and last page, otherwise text also very good. Exterior looks great, shelfwear is very minor. An excellent copy. Ships same or next business day from Dinkytown in Minneapolis, Minnesota. Seller Inventory # 304700
Seller: Anybook.com, Lincoln, United Kingdom
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Seller: Anybook.com, Lincoln, United Kingdom
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Seller: Ammareal, Morangis, France
Softcover. Condition: Bon. Ancien livre de bibliothèque. Traces d'usure sur la couverture. Edition 1992. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Signs of wear on the cover. Edition 1992. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # E-979-757
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