Total Quality Management: Three Steps to Continuous Improvement

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9780201563054: Total Quality Management: Three Steps to Continuous Improvement

"Total Quality Management: Three Steps to Continuous Improvement" lets you learn how to move beyond the 'buzzwords' of quality to capture the competitive advantage that quality improvement experts always promise but rarely deliver.... In this comprehensive book, authors Tenner and DeToro bring you proven, successful service quality improvement techniques used at leading companies worldwide.

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Tenner, Arthur R., Detoro, Irving J.
Published by Addison-Wesley Pub (Sd) (1992)
ISBN 10: 0201563053 ISBN 13: 9780201563054
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Arthur R. Tenner; Irving J. Detoro
Published by Addison-Wesley (1992)
ISBN 10: 0201563053 ISBN 13: 9780201563054
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Book Description Addison-Wesley, 1992. Hardcover. Book Condition: New. book. Bookseller Inventory # M0201563053

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Tenner, Arthur R.; Detoro, Irving J.
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Arthur R. Tenner, Irving J. Detoro
Published by Addison-Wesley Pub (Sd) (1992)
ISBN 10: 0201563053 ISBN 13: 9780201563054
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