Items related to Total Quality Management: Three Steps to Continuous...

Total Quality Management: Three Steps to Continuous Improvement - Hardcover

Tenner, Arthur R.; Detoro, Irving J.

 
9780201563054: Total Quality Management: Three Steps to Continuous Improvement

Synopsis

"Total Quality Management: Three Steps to Continuous Improvement" lets you learn how to move beyond the 'buzzwords' of quality to capture the competitive advantage that quality improvement experts always promise but rarely deliver.... In this comprehensive book, authors Tenner and DeToro bring you proven, successful service quality improvement techniques used at leading companies worldwide.

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