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What To Say To Get What You Want: Strong Words For 44 Challenging Types Of Bosses, Employees, Coworkers, And Customers - Softcover
Synopsis
Is your boss a “Perfectionist,” demanding flawless results? Do you have “Can-Do” employees who can't deliver? Does a “Drain” siphon away your time? You can win cooperation from these people before they block your productivity. What to Say to Get What You Want provides the right words to motivate, convince, or soothe almost any personality.
"synopsis" may belong to another edition of this title.
About the Author
Sam Deep is a consultant and trainer from Pittsburgh.
Lyle Sussman, Ph.D., is Professor of Management at the University of Louisville. Their other books include Yes, You Can! (80,000 sold) and What to Say to Get What You Want (60,000 sold). The Sandler Sales Institute provides sales training through its national network of 180 affiliates.
Reviews
Deep and Sussman have again combined to create a highly readable book designed to aid managers in dealing with everyday problems. Unlike their Smart Moves ( LJ 4/15/90), which dealt with a wide variety of management problems, their new book focuses on the interpersonal skills and communication techniques needed on the job. The book is not about how to manipulate people, as its title might suggest, but rather, is designed for those managers who find themselves having a problem dealing with one of these four groups: coworkers, employees, bosses, or customers. The book is divided into two sections: part 1 deals with the "Ten Commandments of Change," which the authors identify as being needed by managers to bring about change in people. Part 2 looks at ways to deal with 40 different types of difficult people, which makes for very entertaining reading. There are ten types of personalities for each of the aforementioned four categories with instructions on what to avoid saying and what to say to get the results that are desired. A good purchase for management collections or any manager's bookshelf.
- Richard Paustenbaugh, Oklahoma State Univ. Lib., Stillwater
Copyright 1992 Reed Business Information, Inc.
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What To Say To Get What You Want: Strong Words For 44 Challenging Types Of Bosses, Employees, Coworkers, And Customers
Published by
Addison-Wesley Publishing Company, Inc, 1992
ISBN 10: 0201577127
ISBN 13: 9780201577129
Used
Softcover
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What To Say To Get What You Want: Strong Words For 44 Challenging Types Of Bosses, Employees, Coworkers, And Customers
Published by
Addison-Wesley Publishing Company, Inc, 1992
ISBN 10: 0201577127
ISBN 13: 9780201577129
Used
Softcover
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Condition: Very Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00039487250
Quantity: 1 available
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What To Say To Get What You Want: Strong Words For 44 Challenging Types Of Bosses, Employees, Coworkers, And Customers
Published by
Addison-Wesley Publishing Company, Inc, 1992
ISBN 10: 0201577127
ISBN 13: 9780201577129
Used
paperback
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paperback. Condition: Good. Seller Inventory # 0201577127-3-28211943
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What To Say To Get What You Want: Strong Words For 44 Challenging Types Of Bosses, Employees, Coworkers, And Customers
Published by
Addison-Wesley Publishing Company, Inc, 1992
ISBN 10: 0201577127
ISBN 13: 9780201577129
Used
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What To Say To Get What You Want: Strong Words For 44 Challenging Types Of Bosses, Employees, Coworkers, And Customers
Published by
Addison-Wesley Publishing Company, Inc, 1992
ISBN 10: 0201577127
ISBN 13: 9780201577129
Used
Softcover
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What To Say To Get What You Want
Published by
Addison-Wesley Publishing Compan, 1992
ISBN 10: 0201577127
ISBN 13: 9780201577129
Used
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Paperback. Condition: Acceptable. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. Seller Inventory # mon0000720030
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What to Say to Get What You Want: Strong Words For 44 Challenging Types Of Bosses, Employees, Coworkers, And Customers
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What to Say to Get What You Want: Strong Words For 44 Challenging Types Of Bosses, Employees, Coworkers, And Customers
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What to Say to Get What You Want : Strong Words for 44 Challenging Types of Bosses, Employees, Coworkers, and Customers
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What to Say to Get What You Want : Strong Words for 44 Challenging Types of Bosses, Employees, Coworkers, and Customers
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Very Good. Reissue. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # GRP80523550
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