What To Say To Get What You Want: Strong Words For 44 Challenging Types Of Bosses, Employees, Coworkers, And Customers - Softcover

Deep, Sam; Sussman, Lyle

Softcover

ISBN 10: 0201577127 ISBN 13: 9780201577129

Publisher: Addison-Wesley Publishing Company, Inc, 1992

Synopsis

Is your boss a “Perfectionist,” demanding flawless results? Do you have “Can-Do” employees who can't deliver? Does a “Drain” siphon away your time? You can win cooperation from these people before they block your productivity. What to Say to Get What You Want provides the right words to motivate, convince, or soothe almost any personality.

About this title

About the Author

Sam Deep is a consultant and trainer from Pittsburgh.

Lyle Sussman, Ph.D., is Professor of Management at the University of Louisville. Their other books include Yes, You Can! (80,000 sold) and What to Say to Get What You Want (60,000 sold). The Sandler Sales Institute provides sales training through its national network of 180 affiliates.

Reviews

Deep and Sussman have again combined to create a highly readable book designed to aid managers in dealing with everyday problems. Unlike their Smart Moves ( LJ 4/15/90), which dealt with a wide variety of management problems, their new book focuses on the interpersonal skills and communication techniques needed on the job. The book is not about how to manipulate people, as its title might suggest, but rather, is designed for those managers who find themselves having a problem dealing with one of these four groups: coworkers, employees, bosses, or customers. The book is divided into two sections: part 1 deals with the "Ten Commandments of Change," which the authors identify as being needed by managers to bring about change in people. Part 2 looks at ways to deal with 40 different types of difficult people, which makes for very entertaining reading. There are ten types of personalities for each of the aforementioned four categories with instructions on what to avoid saying and what to say to get the results that are desired. A good purchase for management collections or any manager's bookshelf.
- Richard Paustenbaugh, Oklahoma State Univ. Lib., Stillwater
Copyright 1992 Reed Business Information, Inc.

Edition details

• Publisher: Addison-Wesley Publishing Company, Inc
• Publication date: 1992
• Language: English
• ISBN 10: 0201577127
• ISBN 13: 9780201577129
• Binding: Paperback
• Edition number: 1
• Number of pages: 336