Winning With Quality: Applying Quality Principles in Product Development (Engineering Process Improvement) - Softcover

Wesner, John W.; Hiatt, Jeffrey M.; Trimble, David C.

Softcover

ISBN 10: 0201633477 ISBN 13: 9780201633474

Publisher: Addison-Wesley, 1995

Synopsis

Winning with Quality takes you beyond theory into the real-life application of quality concepts and process improvement in product development. This book was written by three practicing engineers and managers of product development, each with extensive hands-on experience making quality and process improvement techniques work for product development. The authors not only explain quality principles, methods, and tools, but also show how they can be applied in your own quality program. Dozens of real-life examples of what works and what doesn't - taken from the authors' wealth of experience - underscore the concepts they discuss.
Everyone involved in the product development process - whether the product is hardware, software, or a whole system - will learn about process management techniques, process re-engineering methods, teaming methods and skills, policy deployment tools, problem-solving tools, concurrent engineering processes, and many other topics.

About this title

About the Author

John W. Wesner, Ph.D., P.E.,works in the R&D Design Quality Department for Global Business Communication Systems at AT&T Bell Laboratories and is Technical Manager for the department, has more than 30 years of experience as a mechanical design engineer. An acknowledged expert in process improvement techniques, he is a Fellow of the American Society of Mechanical Engineers and has chaired conferences and written numerous articles on the topic.

Jeffrey M. Hiatt works in the R&D Design Quality Department for Global Business Communication Systems at AT&T Bell Laboratories and is a Distinguished Member of the Technical Staff. He has extensive practical experience supporting multiple process management and process re-engineering efforts for product development and manufacturing. Jeff is a member of the American Society for Quality Control, and he provides a "working level" engineer's perspective of quality systems and process improvement.

David C. Trimble, Ph.D.,works in the R&D Design Quality Department for Global Business Communication Systems at AT&T Bell Laboratories. and currently heads the R&D Design Quality Department. He has spent 30 years designing and managing the design of business communication systems.

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From the Back Cover

Everyone involved in the product development process - whether the product is hardware, software, or a whole system - will learn about process management techniques, process re-engineering methods, teaming methods and skills, policy deployment tools, problem-solving tools, concurrent engineering processes, and many other topics.

In addition, Winning with Quality teaches you how to interpret and learn from your results for a continuous quality improvement program that will ensure your company's long-term competitiveness and success.

"The book's (Winning with Quality) uniqueness derives from the authors' background as practitioners ... they are middle-managers, engineers by background, who have real experience in conceiving a process of product development, selling their ideas to the organization, and then implementing a process. The authors' claim to expertise is born of hard experience. The focus on their process and their insights is valuable and important." -Philip Barkan, Stanford University

"Winning with Quality is one of those rare business books written by someone who must practice what he preaches, rather than just some consultant looking to profit from the latest buzzwords." -Computer-Aided Engineering

"The authors (of Winning with Quality) do a very good job in setting the stage for the discussion on customer feedback and metrics." -Journal of Product Innovation Management

"This book (Winning with Quality) is well-organized and comprehensive in scope. The authors (who all work at AT&T Bell Labs) provide a good road map to productivity improvement in the new-product development cycle." -Quality Digest

"Though this book (Winning with Quality) is directed primarily to those involved in product development, what it has to say about process and quality improvement is applicable to any number of work environments." -Human Side of Change Newsletter

"It (Winning with Quality) presents the state of the art in quality principles, methods, and tools and demonstrates how to implement them in individual quality programs. Real-life examples illustrate the text." -Mechanical Engineering

From the Inside Flap

You can change the way your company thinks about product development. Better than that, you can be the change agent for breakthrough improvements in your company's performance. In this book, we take the first steps with you. We begin a quest for excellence in product development, including faster time-to-market, higher-quality products, lower overall costs, and more satisfied customers.

We have worked with teams to implement programs in our product development organizations that have reduced product development intervals more than 50 percent, and have decreased rework from a typical four cycles for development to nearly one. The product-design defect rate as measured through change activity improved threefold in less than two years, and the number of met commitments to internal customers increased from 20 percent to more than 80 percent.

How did we achieve these results? By focusing on the processes and people. By instituting an environment for quality improvement and process management that goes beyond slogans and short-term programs. By following the principle that you will never achieve any more than you plan, and that the plan will be no better than the vision that you have for your business.

This book takes you on a journey-the same journey we took to achieve these gains. We begin with the groundwork laid by others, and add to that our own experiences in improving our product development processes. You pick the destination, you provide the power, and we provide a tool kit and framework to support breakthrough improvements in your product development process.

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Edition details

• Publisher: Addison-Wesley
• Publication date: 1995
• Language: English
• ISBN 10: 0201633477
• ISBN 13: 9780201633474
• Binding: Paperback
• Edition number: 1
• Number of pages: 272