Building Operational Excellence: Strategies to Improve It People and Processes - Softcover

Allen, Bruce; Kutnick, Dale

Softcover

ISBN 10: 0201767376 ISBN 13: 9780201767377

Publisher: Addison-Wesley, 2002

Synopsis

Drawing from their work as analysts, Allen and Kutnik explain how an information technology organization can assess its own operational processes and bring them to the level of best practices. They present a sequenced series of steps that define a goal, measure the current state, and establish a path for bridging between the two. Annotation c. Book News, Inc., Portland, OR (booknews.com)

About this title

About the Author

Bruce Allen is a vice president of META Group. Before joining META in August 1990, he managed corporate central processing of hardware and software resources at the Hartford Insurance Group, where he was responsible for procurement and strategic planning. During his seventeen-year data-processing career, he has been involved in all aspects of central environment support, including operations, systems programming, performance analysis, rates/chargeback, budgeting, service levels, forecasts, and overall planning. Dale Kutnick is the cofounder, CEO, and chairman of the board of META group, overseeing all of the company's research and analytical activities. Prior to cofounding META Group in 1989, Mr. Kutnick was executive vice president of research at Gartner Group. Previously, he was executive director and a principal at Yankee Group, and a principal at Battery Ventures, a venture capital firm. 0201767376AB05062002

From the Back Cover

Running an effective and efficient IT organization goes beyond just having the right technology in place. IT organizations must have effective ways to meet increased workloads, manage staff levels, and to collaborate more effectively with business units. Building Operational Excellence provides valuable insight for organizing IT people and processes, showing you how to improve end-to-end management of critical resources.

This book guides you through techniques of analysis, assessment, and change management that help create the center of excellence. It also offers techniques for implementing meaningful metrics to drive and demonstrate the business value of IT.

Although you can find many reports and briefs on the topics of infrastructure and operations excellence, this book provides a single source of industry-approved, affordable information.

0201767376B05062002

Edition details

• Publisher: Addison-Wesley
• Publication date: 2002
• Language: English
• ISBN 10: 0201767376
• ISBN 13: 9780201767377
• Binding: Paperback
• Edition number: 1
• Number of pages: 256