Operations Management: Improving Customer Service

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9780256098815: Operations Management: Improving Customer Service
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This text is aimed at the introductory and MBA Production Operations Management market. This text provides a survey of the latest techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. The authors use 15 principles as a framework for organizing the text. This edition stresses teamwork, quality, and customer service in both manufacturing and services. The traditional topics such as product and service design, purchasing, inventory, location and layout, scheduling, etc., are included. There is not a great emphasis on the quantitative areas. This book is considered to be on the leading edge and offers an alternative to our other POM books.

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Other Popular Editions of the Same Title

9780256082401: Operations Management

Featured Edition

ISBN 10:  0256082405 ISBN 13:  9780256082401
Publisher: Irwin, 1991
Hardcover

9780256215335: Operations Management: Customer Focused Principles

Richar..., 1997
Hardcover

9780256252866: Operations Management: Customer-Focused Principles

McGraw..., 1997
Hardcover

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Richard J. Schonberger, Edward M. Knod
Published by Irwin Professional Pub
ISBN 10: 0256098816 ISBN 13: 9780256098815
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Knod, Edward M.,Schonberger, Richard J.
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Book Description Paperback published by Irwin, 1991, 4th edition. In good condition. This is a very heavy book and will incur extra postal and packing charges. [Ref: BKS]. Seller Inventory # 321485

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Richard J. Schonberger
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Book Description Irwin Professional Publishing, 1991. Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Seller Inventory # 4712347

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